WARRANTY & SERVICE
Thank you for purchasing one of our Lancer Tactical product. Lancer Tactical Inc. conducts its business in an honest, fair, and proper manner. We take great pride in our products and we know that there may be some manufacturing defects in material that may occur during construction or assembly. Like all airsoft systems, Lancer Tactical airsoft rifles require proper maintenance to function properly and are subject to normal wear and tear which is why we provide a 1 year warranty for all our products.
Duration of Coverage
Our warranty covers all manufacture defects for a 1 year period from the date of purchase. Purchases made from an unauthorized dealer or second-hand seller will not come with a warranty. We will accept only warranty and parts requests for products purchased from one of our authorized dealers. We reserve the right to deny any warranty claim if we believe the claim to be fraudulent or if the item was purchased from an unauthorized seller such as, but not limited to Craigslist and Ebay. For purchases conducted outside of the United States, please contact the original seller from which you made your purchase for warranty information.
What Does the Warranty Cover/Not Cover?
If your Lancer Tactical product fails to function as it was designed, we will examine its condition upon its return to Lancer Tactical and determine the cause of the failure. Our warranty covers defects in manufacture, material, or workmanship. Our warranty does not cover damages caused by the user. Examples include opening up the gearbox, normal wear and tear, or modifications. If your warranty is voided or if you are outside of the 1 year warranty period you can still have your airsoft rifles repaired for a fee.
Warranty Outside of the U.S.
All registered Lancer Tactical products purchased from an authorized dealer are backed by a 1 year warranty. For all warranty claims outside of the U.S. please contact the original seller you purchased your product from for warranty repairs.
Buyers can also contact us directly for warranty repairs however, shipping will be at the owner’s expense. After warranty repair has been made we will ship your product back at no additional cost.
For international buyers who would like to send their product back to Lancer Tactical for warranty, please include your RMA number (RMA number will be issued once RMA is approved) in your package and email us the tracking number to ensure your product will be repaired and sent back in a timely manner.
If you need to send a Lancer Tactical product in for warranty repair, we unfortunately do not provide shipping to our facility. However, we will cover shipping costs when sending your item back.
All warranty repairs will be conducted by our highly skilled airsoft technicians. We are proud to provide free replacement parts free of charge for all warranty repairs or factory defects.
Warranty Repair Times
We want to return your airsoft rifle back to you as fast as we can so you can jump right back into the battlefield! Due to shipping delays that may arise, issues with your airsoft rifle and the availability of parts; some warranties may take longer than others. The estimated time for repairs is up to 1 week after your product has been received. Once your repairs have been made and your package has been shipped, we will provide you with a tracking number via email. Please be patient with your warranty repairs as we work to get your product back to you as soon as we can.
WARRANTY REGISTRATION FORM
Please fill out the Warranty Registration Form below to register your airsoft product. If you have already registered your product and are in need of repair assistance, please visit our Services and Repairs page.