Customer Service

Need help? Experiencing issues with your Lancer Tactical product? We recognize that our customers may need some assistance in choosing the right product or are experiencing an issue with their product. Worry less, as our knowledgeable customer service representatives are happy to offer professional advice, quotes and assistance over the phone. If you need information or advice on the latest Lancer Tactical products, or if you have any questions, please feel free to email info@lancertactical.com. Business hours of operation are 9am-5pm PST, Monday thru Friday (excluding holidays).

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Technical Support

For technical support, questions regarding your Lancer Tactical product, or in of need of product service and repair - please fill out the services and repairs form below. Please, include your full name, email, model number, description of issue, and an uploaded image of your purchase receipt.

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Return Policy

Lancer Tactical Rifles, Pistols, AEG's, Airguns & less-than-lethal products are backed by a 1 -Year Limited Warranty policy. The warranty begins at the purchase date of the product. For more details and to take advantage of your warranty, please register your product on our website's Warranty Registration page found in the help center. (Please note the warranty excludes all other products i.e., accessories, tactical gear etc.)

 

DOA: For returns of a defective/damaged product excluded from warranty that you've purchased. You must contact us within 14 days of receipt for repair/replacement of the same item only. The product returned must be in its original factory packaging and condition. All sales are final. We will only accept returns for defective products.

 

BUYERS REMORSE: For returns of brand new/unopened products ONLY. You may receive a refund less original shipping off of the original purchase price of the item. This refund can only made to the same credit card that was used for the original transaction. Buyer is responsible for return shipping.

 

For buyers remorse returns where the product is returned and cannot be restocked due to shipping damage and/or used as deemed by a return technician, a processing/restocking fee up to 50% (actual fee will vary depending on condition of return) will be deducted less original shipping fees, from your store credit/refund.

If free shipping was offered and chosen for your order, the actual shipping cost that was incurred by the shipping carrier will be deducted from your store credit or refund.

You must obtain a Return Merchandise Authorization number (RMA #) prior to shipping your return by completing the services & repairs form found below. We reserve the right to refuse RMA requests if our return policy is being abused. Please note to carefully package the product when you are shipping it back to us to fully protect it in transit. We are not responsible for lost or damaged returns.
 

We aim to provide exceptional support to all our customers and will help to make the return process as quick & painless as possible.

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*Please note that repair services that request replacement parts must have a valid warranty and must comply with our warranty guidelines to ship out, you can find our Warranty Registration HERE. Any replacement parts requested that do not register a valid warranty will be directed to our parts department which can be purchased for a fee.

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